Course Description

The  "Mastering Interpersonal Skills" course is designed to equip freshers and corporates with essential communication and relationship-building skills to thrive in diverse work environments. Through interactive sessions and practical exercises, participants will learn effective listening, assertiveness, conflict resolution, and teamwork, fostering positive interactions and enhancing their professional effectiveness.

Topics Covered:

1. Understanding the Importance of Interpersonal Skills in the Workplace

2. Effective Verbal and Non-Verbal Communication

3. Active Listening and Empathetic Communication

4. Building Positive Rapport and Trust with Colleagues and Clients

5. Developing Assertiveness and Self-Confidence

6. Conflict Resolution and Negotiation Techniques

7. Emotional Intelligence and Self-Awareness

8. Collaborative Teamwork and Relationship Building

9. Cross-Cultural Communication and Diversity Awareness

10. Giving and Receiving Constructive Feedback

11. Handling Difficult Conversations with Tact and Sensitivity

12. Continuous Improvement and Applying Interpersonal Skills in Various Scenario